User:vmirzaye


edit My Influence Us Comments

edit vmirzaye's Comments on MeZuZahStore.com

  • vmirzaye (frustrated) : There customer contact center number DOES NOT work! I called Aron Sheifer directly and he hung up, telling me "I have the wrong #". The site charged my credit card 3 times, incorrectly. DO NOT ORDER ANYTHING FROM THEM!! 11:19, 27 May 2008 (PDT)
    • Aaron Shaffier's reply :

      This comment was obviously posted by someone who has something personal against me is running a competing website. Perhaps they are the owner of one of the several sites that has popped up in the last years that try to imitate ours and draw off of unsuspecting customers. Here is why I am sure this is the case:.

      1. In the post, my name is mentioned as Aron Sheifer. My correct name is Aaron Shaffier. What is interesting about this is that my friends and acquaintances call me by the Yiddishized form 'Aron' or 'Arun'. Also my last name, although spelled Shaffier, is pronounced Sheifer. If this was some random customer who found our site on the internet, and purchased and then had a bad experience, their only knowledge of my name would be what is printed on our website. The very way that they spell it proves that they know me personally or are in my business field and know of me from colleagues.

      2. They claim to have called me personally. How do they have my personal number? I live in Israel! We have an employee in Oxnard, CA who deals with all phone calls. I sometimes will deal with issues that have been emailed, but I do not answer the phones from Israel.

      3. Why would we charge their card 3 times? All of our orders go through an automated system which is linked in with Authorize.net, one of the largest credit card processors on the internet. We never once have had an issue of a card being charged multiple times. It is very clear that this person who is either a competitor or has some personal vendetta against me is trying to invent a nightmare story that will be sure to scare away customers. From a psychological point of view, you can understand their intent from their conclusion, "DO NOT ORDER ANYTHING FROM THEM".

      4. They say that our phone number doesn't work. Unlike most websites, we do not bury our customer service number on some page that you have to search for. We post it loud and clear on the top of EVERY page on our site. If you are wondering, try giving a call yourself. I cannot say that we answer it 24/7. After all we are not Walmart of Costco, we are a small website selling a niche product and we have one person doing customer service part time. But the number does work and if you leave a message you will get a return call. In addition we offer email customer service as well as Live Chat that is often available. (Also posted on the top of every page).

      In any case, despite the obvious bad intent of the this person's post, I would like to thank them for giving me an excuse to share all of the reasons why you should feel great about shopping at our site. I believe that the truth is something that can be seen clearly by anyone with open eyes and that any person who reads the childish post and my reply will see which one is true. 01:34, 16 July 2008 (PDT)
      • Aaron Shaffier's reply : Please view my post regarding this at http://mezuzahstore.com/blog/index.php/2008/07/16/mezuzahstorecom-has-enemies-imagine-that/ 04:26, 16 July 2008 (PDT)
        • TedErnst's reply : Hi Aaron. When I click on the link for your blog post, I get a "redirect loop" error in my browser. Any idea what's up? I'd love to read your post! Also, I cannot find a link to your blog from your site itself. Is that a bug or a feature? ;-) Fixed now. Yay! And sorry about the bug where your reply didn't show up. I've fixed it. 06:28, 16 July 2008 (PDT)
          • Aaron Shaffier's reply : Thanks for pointing this out. I just did an edit to .htaccess on my site and it seems I made an error. I have corrected it and the url should work fine. Also you can go directly to the blog at http://www.mezuzahstore.com/blog. . The page is linked from the home page but it is not featured prominently so you may have overlooked it. . Thanks. . Aaron Shaffier 07:14, 16 July 2008 (PDT)